UDWI COVID-19 Plan Member Update May 15, 2020
Effective Monday, May 18, 2020, UDWI will re-open its drive-thru window. The office lobby will remain closed to the public until further notice. These measures will ensure protection for both members and employees from the spread of the COVID-19 virus.
UDWI’s goals during the health crisis are to maintain reliable electric service and keep our members and employees safe. UDWI staff is continuing to limit individual and group personal contact. If an employee does meet with a member, they will maintain a safe distance and wear a protective face mask.
As a reminder, members may submit payments by:
- Postal mail
- Mobile application
- Night drop-box
- Drive-thru window
- Automated phone system
- Calling the office to speak with a member service representative
Our employees are on duty and ready to assist you. Please feel free to call during regular business hours, Monday through Friday 7:30 a.m. to 4:30 p.m. Members may report outages at any time of day.
We encourage you to check the cooperative website and Facebook page for updates. The UDWI Board and staff are committed to maintaining the highest level of service possible during this unprecedented time.