UDWI COVID-19 Plan Member Update 3-26-2020
UDWI will temporarily suspend member appointments for new service installations. A member service representative will contact all impacted members to inform them of the cancellations. Once the Stay-at-Home order has been lifted, members will receive a call to reschedule their appointments.
The office lobby and drive-through window will remain closed to the public for the duration of this crisis. The drop-box is open and available 24 hours per day.
The March meeting of the Board of Directors will be closed to the public. The meeting will be conducted via conference call with a significantly reduced agenda. The agenda will be posted on the UDWI website.
UDWI’s goals during this national emergency are to maintain reliable electric service and to keep our members and employees safe and healthy. Until this crisis ends, UDWI staff will mindfully limit individual and group personal contact. UDWI is requesting that our members assist us in staying safe by taking the following steps:
- Please make bill payments electronically (via UDWI website, mobile app, or automated phone system), by postal mail, or the drop-box located under drive-thru awning.
- Please call our office with any questions you may have regarding your electric service. Most requests can be handled via telephone and/or email correspondence.
- Please cast your vote for the upcoming UDWI REMC Board of Directors Election online (which saves UDWI return postage costs), or by mail in the provided postage-paid envelope.
We ask that all our members check the UDWI website and Facebook page each day for updates. The UDWI Board and staff are committed to maintaining the highest level of service possible during these difficult times.