UDWI REMC’s Britt Miller Promoted to Director of Member Services & Projects

BLOOMFIELD, Ind. (April 14, 2025) — Britt Miller has been promoted to Director of Member Services & Projects at UDWI REMC, where she will continue her strong commitment to serving members, keeping their needs at the forefront of UDWI initiatives. 

Miller has worked for the electric co-op for over six years, and in her previous role as a Dispatch Manager, she oversaw daily dispatch operations. With this came responsibilities such as managing the outage response team and the outage system; collaborating with various departments on how to improve reliability; ensuring safety regulations stayed in place; and holding safety training programs.

Throughout her daily duties, Miller has focused on strengthening communication— both internally with fellow employees as well as externally to UDWI REMC members. 

“Everything we do at UDWI comes back to our members,” commented Miller. She went on to describe just how much she values the co-op members, saying, “The projects we take on and the choices we make are all guided by our purpose as an organization to serve members in any way we can. I’m grateful to be part of a team that shows up every day ready to serve and support the communities we call home.”

Miller has also led various public outreach efforts, which give members a closer look at how the co-op works and why understanding electrical safety matters. The most widespread effort that Miller has spearheaded has been the Live Line Demonstrations. These demonstrations, which are open to the public, are usually held for first responders in local communities as well as for local high schools. These events are meant to spread awareness on the dangers of downed power lines and electrical equipment, and they have opened the door to building stronger community relations between the co-op and the people they serve.

“Talking with members one-on-one at these Live Line Demonstrations is something I genuinely enjoy,” stated Miller. She went on to discuss some of the personal conversations she has had at these events, saying, “It’s moments like those that remind me why we do what we do, and how much it means to our members to have a co-op that’s responsive, supportive, and truly listens.”

Doug Childs, CEO of UDWI REMC, shared his thoughts on how Miller will step into her new role, saying, “No matter the task, Britt is always willing to step up, and she is always looking for ways we can improve— her commitment toward personal and professional excellence can be seen even in her current pursuit of an MBA with a focus on Management and Leadership. I look forward to seeing what she accomplishes in this new role, and I have no doubt that she will use her passion to further our goal of providing members with safe, reliable electric services.”

In her new role as Director of Member Service & Projects, Miller will focus on further improving members’ experiences with UDWI REMC through member service initiatives and providing special project management support across departments. Taking on this new challenge, Miller aims to elevate member needs as a priority, collaborate with her team, and enhance safety initiatives throughout the co-op and surrounding communities.